Formální stížnsot formou e-mailu (rozsah 1 strana).
Osnova:

1.	General information

2.	Description of the problem

3.	Suggestions to solve the problem

"Dear Sir/Madam,

I am writing to express my dissatisfaction with the yacht I have purchased from your online store. I made the order last month, on December 11th. At this time, the only available hull colour was burgundy, which was the colour I wanted. I made sure the order was completed and sent out properly, with all specifications included.

The product arrived yesterday in a perfect state, the only problem being the colour of the hull, which is not burgundy, but bright green. "

PRÁCE BYLA UVOLNĚNA BEZ NÁROKU NA HONORÁŘ